Stringed
Collective
Home
Catalog
Our Builders
About
From The Bench
Create Your Builder Profile
Sign In
My Account
Buyer FAQ
Buyer FAQ
Answers to the questions buyers ask most often about purchasing on Stringed Collective.
About Buying on Stringed Collective
What is Stringed Collective?
Is Stringed Collective the builder or seller of the instrument?
Why buy through Stringed Collective instead of paying a builder directly?
Stock Builds and Custom Builds
What is the difference between a stock build and a custom build?
How does a stock build purchase work?
How does a custom build work?
Can I talk with a builder before committing to a custom build?
Payments, Deposits, and Final Balance
How are payments handled?
How do deposits work on a custom build?
Is a custom-build deposit refundable?
When is final payment due?
Can a builder ship before I make the final payment?
Shipping, Delivery, Returns, and Warranty
Who ships the instrument?
What is shipment verification?
When does the return period begin?
How do returns work?
How do warranties work?
Delays, Cancellations, and Transaction Issues
What happens if a builder is delayed?
Can I cancel an order?
What happens if a builder cannot complete the order?
What happens if I do not pay the final balance on time?
Trust, Protection, and Support
What does Stringed Collective do if there is a dispute or transaction problem?
Why does Stringed Collective ask buyers and builders to keep transaction-related communication on the platform?
Should I use the platform instead of paying or arranging the deal off-platform?
What if I want to dispute a charge with my payment provider?
How do I get help?