Stringed
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Builder FAQ
Answers to the questions builders ask most often about selling on Stringed Collective.
About Stringed Collective
What is Stringed Collective?
Who is the platform for?
What does Stringed Collective handle for builders?
Getting Started
How do I get started as a builder?
What builder policies do I need to set up?
Are my builder policies part of the transaction?
Listings and Selling
How do I list instruments?
What can I sell on Stringed Collective?
What is the difference between a stock build and a custom build?
Can I list an instrument as ready to ship?
What are buyer references and builder badges?
Orders, Payments, and Payouts
How are payments handled?
What does "guaranteed transactions" mean?
When do builders get paid for stock builds?
How do custom-build deposits work?
When is the final payment released for a custom build?
What is shipment verification?
What is first-transaction protection?
Shipping, Returns, and Warranty
Who ships the instrument?
What is the builder responsible for during fulfillment?
Who is responsible if a shipment is lost or damaged?
How do returns work?
When does the return window begin?
How do warranties work?
Fees and Platform Rules
What does Stringed Collective cost?
Can I complete a transaction outside the platform with a buyer I met on Stringed Collective?
Do I need to communicate with buyers through the platform?
Can Stringed Collective recover money from future payouts if something goes wrong?
Delays, Problems, and Support
What happens if I am delayed on a custom build?
What happens if a buyer does not pay the final balance?
What happens if a builder cannot complete an order?
How does Stringed Collective handle disputes or transaction issues?
How do I get help?